The unit applies to an installer working in a digital reception sector integrating services from multiple sources and in multiple formats (RF, digital, data, and voice) for both inward and outbound signals into complex customer systems.

Note: This unit builds on ICTDRE4166A Integrate customer digital reception equipment, and extends the concept of system integration by adding a new dimension - multiple services and multiple delivery modes.

ELEMENT

PERFORMANCE CRITERIA

1. Evaluate existing customer equipment

1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2. Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3. Notify supervisor of identified safety hazards at the worksite and complete a job safety analysis (JSA) before commencing work

1.4. Use test equipment to verify that customer equipment is operational prior to installation

1.5. Assess equipment capabilities and connection types against customer requirements for suitability

1.6. Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7. Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system

2. Design and build a multiple service customer system solution

2.1. Determine connection requirements and pathways for each service to be connected and locate a signal source for each service

2.2. Confirm compatibility for proposed pathway options connections to existing system and for optimal performance

2.3. Produce a preliminary connection plan with block diagrams and specifications to optimise system performance

2.4. Evaluate connection plan design to determine any local spectrum management issues arising from multiple service

2.5. Produce a final connection design with amendments to eliminate local spectrum management contentions if required

2.6. Select and connect cables according to connection plan using appropriate materials

2.7. Activate equipment to check for operation of the network

2.8. Resolve connection issues that arise during the build phase and modify connection plan

3. Provide enterprise equipment with multiple services

3.1. Determine optimal method of connection to each service source according to client specifications

3.2. Connect service to system following occupational health and safety (OHS) and environmental requirements and test to identify and rectify connection issues

3.3. Notify service provider if problems cannot be rectified at the local level and escalate unresolvable connection issues accordingly

4. Configure services and optimise customer system across multiple services

4.1. Conduct client specific and customer set-up operations for each service

4.2. Test performance of enterprise and customer equipment across a range of settings

4.3. Test integrated performance of system across multiple services

4.4. Record and evaluate test results to satisfy manufacturer's operational margins

4.5. Tune customer equipment for optimal integrated performance across multiple services

4.6. Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1. Conduct customer training appropriate to the equipment, services and vendor literature

5.2. Complete appropriate records and update administration systems according to enterprise policy

5.3. Record and store test results in the appropriate database, leaving copies on site according to enterprise policy

5.4. Provide warranties to customer in required format where work and equipment are subject to warranty

5.5. Prepare invoices and other financial documentation where required and present to customer

5.6. Obtain authorised signatures on required documentation to confirm acceptance of completed work

Required skills

communication skills to liaise with customer and colleagues and negotiate with site owner

literacy skills to interpret technical documentation, specifications and service orders

negotiation skills to interact with site owner

numeracy skills to take measurements and interpret results

planning and organisational skills to provide enterprise equipment

problem solving skills to respond to typical integration challenges

task management skills to:

adhere to all safety requirements

work systematically with required attention to detail

technical skills to:

adjust performance by tuning, balancing and replacing components

configure network

perform digital home technology integration (DHTI) and troubleshooting

perform tests for continuity, ingress, egress, signal level and signal quality

use hand and power tools

use test equipment for signal measurement and other enterprise-specific tools

Required knowledge

contemporary equipment and connection methods

customer service principles, particularly dealing with customers face to face

enterprise or service specific knowledge of products and services supplied

equipment types:

amplifiers

couplers

taps

splitters

home automation

home theatre systems

modulation techniques

OHS general principles and enterprise specific JSA requirements

performance adjustments for tuning, balancing and replacing components

quality assurance of enterprise requirements

security systems

telephone service

test analysis and diagnosis (enterprise diagnosis methods)

test equipment and signal measurement and other enterprise-specific tools

video and audio fundamentals

wireless local area networks (WLANs)

wireless technology

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify service requirements of a range of contemporary products

design and build a multiple service customer system solution

install and integrate at least two services to a customer system comprised of at least three equipment components applying all related OHS requirements and work practices

activate and optimise customer equipment using two or more signal sources

configure services and optimise customer system across multiple services

conduct functionality tests and interpret results

provide customer training appropriate to the equipment.

Context of, and specific resources for assessment

Assessment must ensure:

site for data delivery modes integration

range of equipment currently used in industry

range of test equipment required for data delivery integration.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing and integrating at least two services to a customer system comprised of at least three equipment components

direct observation of the candidate configuring services and optimising customer system across multiple services

oral or written questioning of the candidate to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTDRE4166A Integrate customer digital reception equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

Australian Communications Industry Forum (ACIF) standards and codes

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

Environmental Protection Acts

Trades Practices Act

ISO Draft 11801

OHS

regulated or industry codes of practice including appropriate Australian Communications and Media Authority (ACMA) standards

Institute of Electrical and Electronics Engineers (IEEE) standards

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.

Safety hazards may refer to:

debris

excessive dust or noise

exposed electrical wiring

exposed machinery

industrial

spilled chemicals

unsafe spatial separation of cables

unsafe structures

wet areas.

Test equipment may include:

multimeter

signal level meter

spectrum analyser.

Customer equipment may include:

devices:

antennas

audio equipment (amplifiers and equalisers)

recorders (disk and hard drive)

speaker systems

TV receivers

digital free to air (FTA)

hard disk recorder

high definition (HD) TV

home automation

LCD TV

media centre

plasma TV

security systems

simulation consoles

video player

video and audio distribution systems.

Customer premises are building types including:

alternative construction types, such as mud brick

concrete construction

domestic brick or timber dwelling

multi-level construction.

Client specifications may include:

equipment types

policy, procedures and practices

service level agreements (SLAs)

standards and quality requirements.

By-laws, standards and regulations may include:

Australian and New Zealand standards and cabling regulations

council by-laws for siting equipment and cables

electrical safety factors.

Drawing symbols may include:

audiovisual system features

common electrical circuit features.

Service may include:

data services cable:

ADSL

ADSL2

ADSL2+

Internet protocol TV (IPTV)

other service delivery modes as they emerge

satellite telephony and data services

telephone services via cable

wireless services.

Optimal performance may include:

antenna orientation

aspect ratio

contrast

picture quality

signal amplification adjustment.

Local spectrum management issues may include:

bandwidth overlap for local wireless communication devices

bandwidth overlap for remote control devices.

Cables may include:

coaxial

optical fibre.

Materials may include:

antennas

cables

joiners

plugs and other connectors

support fittings.

Client may be:

the organisation contracting the work

the organisation providing services.

OHS and environmental requirements may include:

identifying other services, including power and gas

personal protective equipment:

earmuffs

gloves

head protection

masks

protective suits

safety boots

safety glasses

safe working practices, such as the safe use and handling of:

chemicals

materials

tools and equipment

safety equipment:

flashing lights

safety barriers

warning signs and tapes

witches hats

special access requirements

environmental considerations include:

clean-up protection

stormwater protection

waste management.

Service provider may be:

an internet service provider (ISP) or a delegated organisation acting on their behalf

a registered telecommunications carrier.

Customer may include:

an individual

entity who is the final recipient of the service.

Customer training may include:

customer to operate equipment functions

demonstration to customer

explanation of operating functions as provided in vendor product literature

explanation of relevant equipment functions

feedback to customer on their operation of equipment functions.

Appropriate records may include:

connection records

equipment user guides

invoices.

Warranties may include:

support provided by network service provider

support specified by the equipment manufacturer or supplier.

Unit sector

Telecommunications

Digital reception technology

This unit contains employability skills.